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Frequently Asked Questions

What is FLO?

How does FLO improve productivity?

How does FLO improve my profits?

My business is unique - can FLO still work for me?

What support will I get?

How much does it cost?

Does FLO provide integration with 3rd party applications?

How does job scheduling work?

Can anyone I choose log in to FLO at the same time?

Is the information I see on my screen in "real time"?

Can I view all my historical transactions?

I understand I don’t need to back up FLO – can you explain?

Is my data secure?

Do I have the latest version installed?

Sounds Great! How can I try it?

 

 

What is FLO? FLO is a process management system designed in New Zealand for manufacturing firms.

FLO is internet-driven  and can be accessed from any Internet connection worldwide.

FLO is available on both Microsoft Windows and Apple Mac to customers who use Internet Explorer as their web browser. No additional software is needed to run FLO.

A small monthly fee enables you to access the type and level of software that has traditionally only been feasible with the budget of a large company.

How does FLO improve productivity? Because FLO requires employees on the factory floor to "Clock in" and "Clock out" of jobs, it is able to provide management with comprehensive employee performance reporting. Managers can then offer employee incentives, or warn underperforming staff.

My business is unique - can FLO still work for me? We understand that no two businesses are exactly the same, and even two firms which appear to produce the same product can have a different set of processes to go through to reach their end result.

As FLO is constantly evolving we listen to your feedback and develop it according to YOUR requirements - how many other software companies will do that for you?

How does FLO improve my profits? Higher performing employees mean you won't need as many of them, or you will be able to get jobs finished faster.Job scheduling allows you to maximise factory throughput, and the powerful reporting can make quotes competitive yet accurately estimate the length of time and cost of materials needed to complete the job.

What support will I get? Every FLO customer has access to unlimited email-based support, as well as a full days installation and staff training programme.

In addition there is soon to be a FLO online "Getting Started" guide and forum where you and your peers can ask questions of the FLO community, and gain access to tips and tricks for making the most of FLO.

How much does it cost? Setup, installation, customisation and staff training costs vary from business to business, please ask for a no-obligation quote.

Included in the monthly subscription:

Unlimited users. You control who has access.

24/7 access. From any computer connected to the Internet.

Free upgrades. No software to install or maintain.

Free online and email help.

Does FLO provide integration with 3rd party applications? Currently FLO does not integrate directly with any 3rd party applications.  This is something we are actively working on. We would love your suggestions in this area.

How does job scheduling work? FLO knows how long a particular job takes, and can give you a snapshot of work in progress at any time. Here you can easily see gaps and squeeze jobs in.

Can anyone I choose log in to FLO at the same time? Yes, all employees on the factory floor clock in and out of jobs.  Administrators have greater access rights and can use this information for calculating employee incentive payments, to do their payroll, and advise clients exactly where their job is up to in the production line.

Is the information I see on my screen in "real time"? Yes.  As soon as data is entered into FLO by any user, it is available in real time.

Can I view all my historical transactions? From the day you start using FLO, every entry remains available to view and report on.

I understand I don’t need to back up FLO – can you explain? Your information is securely stored on our servers, and is backed up automatically every day.

Is my data secure? Yes. We own our own server co-hosted in the newest data centre in Auckland. Any data transmitted via the internet is encrypted and secured by a Thwart security certificate.

Do I have the latest version installed? Because FLO is online and managed by us, you will always be using the latest version and never have to manually upgrade, thus leaving your I.T. personnel to focus on improving the day-to-day technical operations of your company instead of being called upon to troubleshoot 3rd party software.

Which web browsers can I use to access FLO? We currently support Internet Explorer version 7 or higher, Firefox 3 or higher.

Sounds Great! How can I try it? We are so confident you benefit from FLO we will let you to try before you buy. We can arrange an in-house demonstration for you to test all the features, so you can see if FLO will be suitable for your organisation. Simply register your interest and we will be in touch to discuss your requirements.